COVID-19 Update – April 3/2020

Last Updated: April 3rd, 2020, 5:30pm

Government of Canada

As of April 1st, 2020

The Canada Emergency Response Benefit replaces the Emergency Care Benefit and the Emergency Support Benefit announced on March 18, 2020.

Eligibility
The CERB will be available to workers:

  • residing in Canada, who are at least 15 years old;
  • who have stopped working because of COVID-19;
  • who had income of at least $5,000 in 2019 or in the 12 months prior to the date of their application; and
  • who are or expect to be without employment or self-employment income for at least 14 consecutive days in the initial four-week period.  For subsequent benefit periods, they expect to have no employment income.

The Benefit is also available to workers who, after March 15, are eligible for Employment Insurance regular or sickness benefits.

The income of at least $5,000 may be from any or a combination of the following sources: employment; self-employment; maternity and parental benefits under the Employment Insurance program and/or similar benefits paid in Quebec under the Quebec Parental Insurance Plan.

The Benefit is only available to individuals who stopped work as a result of reasons related to COVID-19.  If you have not stopped working because of COVID-19, you are not eligible for the Benefit.


Application process

  • Applications for the CERB will open on April 6, 2020 at Canada.ca/coronavirus.

Applicants will be asked simple questions that help direct them to one of two service options:

  • Canadians who would generally be eligible for EI benefits will be directed to apply for the CERB through Service Canada through Appliweb; or
  • Canadians who would generally not be eligible for EI benefits will be directed to apply for the CERB through the CRA’s MyAccount or CRA’s automated toll-free line at 1-800-959-2019.

Canadians calling the toll-free line at 1-800-959-2019 will be connected to the CRA’s automated telephone system.  This is a dedicated line for CERB applications.

Applicants will need to affirm that they meet the eligibility criteria and information that individuals provide during the application process may be verified at a later time.

The benefit is available from March 15, 2020, to October 3, 2020. You can apply no later than December 2, 2020.

Applying online
Canadians can get ready to apply for the CERB by signing up to My Account or My Service Canada Account. They should also make sure their direct deposit and mailing information is up to date with the CRA.

https://www.canada.ca/en/revenue-agency/services/benefits/apply-for-cerb-with-cra.html

Whether you apply online or by phone, the CRA wants to provide the best service possible to everyone. To help manage this, the CRA has set up specific days for you to apply. Please use the following guidelines:

Day to apply for the Canada Emergency Response Benefit

If you were born in the month of Apply for CERB on Your best day to apply
January, February or March Mondays April 6
April, May, or June Tuesdays April 7
July, August, or September Wednesdays April 8
October, November, or December Thursdays April 9
Any month Fridays, Saturdays and Sundays  

Amount
The CERB will be paid in blocks of four weeks in the amount of $2,000, which is equivalent to $500 per week.  If an individual’s situation continues, they can re-apply for a payment for multiple 4-week periods, to a maximum of 16 weeks (4 periods).

Processing time
Once the application process opens as of April 6, 2020, Canadians can expect to receive payments within three to five business days through direct deposit or within 10 business days by cheque.

 As of March 30th 2020

All individuals who are returning from travel outside of Canada must self-isolate for 14 days when they return. You must not go to work, grocery stores or on walks. You should also monitor yourself for symptoms of COVID-19 for 14 days after returning and contact your primary care provider or Telehealth Ontario (1-866-797-0000) if you experience symptoms of COVID-19.

As of March 25th 2020

Support for individuals and families

Increasing the Canada Child Benefit

We are providing an extra $300 per child through the Canada Child Benefit (CCB) for 2019-20. This will mean approximately $550 more for the average family.

This benefit will be delivered as part of the scheduled CCB payment in May.

Those who already receive the Canada Child Benefit do not need to re-apply.

Special Goods and Services Tax credit payment

We are providing a one-time special payment by early May through the Goods and Services Tax credit for low- and modest-income families. The average additional benefit will be close to $400 for single individuals and close to $600 for couples.

There is no need to apply for this payment. If you are eligible, you will get it automatically.

Extra time to file income tax returns

We are deferring the filing due date for the 2019 tax returns of individuals. For individuals (other than trusts), the return filing due date will be deferred until June 1, 2020.  

We will also allow any new income tax balances due, or instalments, to be deferred until after August 31, 2020 without incurring interest or penalties.

Note: If you expect to receive benefits under the Goods and Services Tax credit or the Canada Child Benefit, we encourage you to not delay your 2019 return filing to ensure that your entitlements are properly determined.

Mortgage support

Canadian banks have committed to work with their customers on a case-by-case basis to find solutions to help them manage hardships caused by COVID-19. Canadians who are impacted by COVID-19 and experiencing financial hardship as a result should contact their financial institution regarding flexibility for a mortgage deferral. This allows flexibility to be available − when needed − to those who need it the most.

Contact your financial institution for further mortgage assistance.

The Canada Mortgage and Housing Corporation and other mortgage insurers offer tools to lenders that can assist homeowners who may be experiencing financial difficulty. These include payment deferral, loan re-amortization, capitalization of outstanding interest arrears and other eligible expenses, and special payment arrangements.

Canada’s mortgage insurers are committed to providing homeowners with solutions to mitigate temporary financial hardship related to COVID-19. This includes permitting lenders to defer up to six monthly mortgage payments (interest and principal) for impacted borrowers. Deferred payments are added to the outstanding principal balance and subsequently repaid throughout the life of the mortgage.

Support for people facing unemployment
Support for people who are sick, quarantined, or in directed self-isolation
Support for people who are unable to work

The new Canada Emergency Response Benefit

We will provide a taxable benefit of $2,000 a month for up to 4 months to:

  • Workers who must stop working due to COVID19 and do not have access to paid leave or other income support.
  • Workers who are sick, quarantined, or taking care of someone who is sick with COVID-19.
  • Working parents who must stay home without pay to care for children that are sick or need additional care because of school and daycare closures.
  • Workers who still have their employment but are not being paid because there is currently not sufficient work and their employer has asked them not to come to work.
  • Wage earners and self-employed individuals, including contract workers, who would not otherwise be eligible for Employment Insurance.

Application details will be available through My CRA and My Service Canada, beginning the first week of April. Currently the applications are not yet available; when they are available, the easiest way to register should be with your bank account information.

This benefit replaces the previously announced Emergency Care Benefit and the Emergency Support Benefit.

Canadians who are already receiving EI regular and sickness benefits as of (March 25th) would continue to receive their benefits and should not apply to the CERB. If their EI benefits end before October 3, 2020, they could apply for the CERB once their EI benefits cease, if they are unable to return to work due to COVID-19. Canadians who have already applied for EI and whose application has not yet been processed would not need to reapply. Canadians who are eligible for EI regular and sickness benefits would still be able to access their normal EI benefits, if still unemployed, after the 16-week period covered by the CERB.

Apply for Employment Insurance

If you were recently laid off or have reduced hours and qualify for Employment Insurance benefits, you can submit your request today.

Improved access to Employment Insurance sickness benefits

If you are sick, quarantined or have been directed to self-isolate, we will waive the requirement to provide a medical certificate to access EI sickness benefits.

Support for people who need it most

A new Indigenous Community Support Fund

We will provide $305 million for a new distinctions-based Indigenous Community Support Fund to address immediate needs in First Nations, Inuit, and Métis Nation communities.

Enhancing the Reaching Home initiative

We continue to support people experiencing homelessness during the COVID-19 outbreak by providing $157.5 million to the Reaching Home initiative.

The funding could be used for a range of needs such as purchasing beds and physical barriers for social distancing and securing accommodation to reduce overcrowding in shelters.

Support for women’s shelters and sexual assault centres

We are supporting women and children fleeing violence, by providing up to $50 million to women’s shelters and sexual assault centres to help with their capacity to manage or prevent an outbreak in their facilities.

Support for seniors

Reduced minimum withdrawals for Registered Retirement Income Funds

We are reducing the required minimum withdrawals from Registered Retirement Income Funds (RRIFs) by 25% for 2020.

Support for students and recent graduates

A moratorium on the repayment of Canada Student Loans

As of March 30th

Effective March 30, 2020, all student loan borrowers will automatically have their repayments suspended until September 30, 2020. During this time, you won’t have to make any payments and interest will not accrue. You do not need to apply for the pause on repayment.

Students do not need to apply for the repayment pause.

 

Government of Ontario

Mental Health Support

As of April 3rd 2020

 Where to Find Help:

  • For Ontarians currently receiving mental health and addictions services and supports, please contact your current service provider to learn about potential virtual care options.
  • For Ontarians interested in public addictions services and mental health services for those over 18, they can contact ConnexOntario, Ontario’s mental health, addictions and problem gambling help line at 1-866-531-2600.
  • Children and youth under 18 can locate mental health services through the Ontario.ca and Kids Help Phone websites, or contact Kids Help Phone (1-800-668-6868) for 24/7 support, if they need someone to talk to.
  • Good2Talk is a free, confidential mental health support service providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365. Learn more at www.good2talk.ca .
  • To access BounceBack and their guided self-help program using workbooks with phone coaching support, visit bouncebackontario.ca or ask your primary care provider for a referral.

 

Law Enforcement

As of March 31st, 2020

 People who are being charged with an offence under the Emergency Management and Civil Protection Act (EMCPA) will be required to identify themselves if asked by a provincial offences officer, which includes police officers, First Nations constables, special constables and municipal by-law enforcement officers. This temporary power was approved by the Ontario government today through an emergency order to better protect people during this COVID-19 outbreak.

 

“It is essential that measures are in place to allow provincial offences officers to lawfully require an individual to disclose their correct name, date of birth and address in order to protect our communities,”

 

Emergency orders currently in place to address the COVID-19 outbreak include the closure of non-essential businesses, prohibiting organized public events and social gatherings of more than five people and stopping price gouging on necessary goods such as disinfectant products. Failing to comply with any of these emergency orders is an offence under the EMCPA and so is the failure to identify oneself accurately.

 

Failing to correctly identify oneself carries a fine of $750 for failure to comply with an order made under the EMCPA or $1,000 for obstructing any person in exercising a power if a provincial offences officer issues a ticket. In addition, failure to comply with an emergency order could carry punishments of up to one-year imprisonment or a fine of up to $100,000 for an individual, $500,000 for a director of a corporation, or $10,000,000 for a corporation itself if a provincial offences officer charges the individual by issuing a summons.

 

These penalties apply in addition to the penalties for breaching other emergency orders.

 

COVID-19

As of March 31th 2020

In an effort to stop the spread of COVID-19 and keep people home, the Government of Ontario has extended the Declaration of Emergency and associated emergency measures, including the closure of non-essential workplaces and restrictions on social gatherings. In addition, Ontario is issuing a new emergency order under the Emergency Management and Civil Protection Act to close all outdoor recreational amenities, such as sports fields and playgrounds, effective immediately. These actions are based on the advice of the Chief Medical Officer of Health. The provincial state of emergency has been extended until March 14th, 2020.

 

As of March 30th 2020

The government strongly recommends you stay home except for essential reasons, such as to:

  • Access health care services;
  • Shop for groceries;
  • Pick-up medication at the pharmacy;
  • Walk pets when required; and
  • Support vulnerable community members with meeting the above needs.

To the fullest extent possible, you should also limit the number of these essential trips. However, when you are out in public you must adhere to physical distancing by reducing your exposure to other people outside of your household by keeping two metres from other people.

Given the greater risk of severe outcomes to Ontarians who are elderly, I am also strongly recommending that individuals over 70 years of age self-isolate. This means only leaving home or seeing other people for essential reasons. Where possible, you should seek services over the phone or internet or ask for help from friends, family or neighbours with essential errands. This also applies to individuals who have compromised immune systems and/or underlying medical conditions.

 

As of March 28th, 2020

 

The Ontario government is issuing a new emergency order under the Emergency Management and Civil Protection Act to prohibit organized public events and social gatherings of more than five people, effective immediately.

 

This order would not apply to private households with five people or more. It would also not apply to operating child care centres supporting frontline health care workers and first responders provided the number of persons at each centre does not exceed 50 people. Funerals would be permitted to proceed with up to 10 people at one time.

 

https://www.ontario.ca/page/2019-novel-coronavirus#section-15

 

(March 25th) Ontario’s Action Plan

People and Jobs

  • Helping families pay for the extra costs associated with school and daycare closures during the COVID-19 outbreak by providing a one-time payment of $200 per child up to 12 years of age, and $250 for those with special needs, including children enrolled in private schools.
  • Proposing to double the Guaranteed Annual Income System (GAINS) payment for low-income seniors for six months.
  • Supporting more affordable electricity bills for eligible residential, farm and small business consumers, by providing approximately $5.6 billion for electricity cost relief programs in 2020-21, which is an increase of approximately $1.5 billion compared to the 2019 Budget
  • Further supporting more affordable electricity bills by setting electricity prices for residential, farm and small business time-of-use customers at the lowest rate, known as the off-peak price, 24 hours a day for 45 days to support ratepayers in their increased daytime electricity usage as they respond to the COVID-19 outbreak, addressing concerns about time-of-use metering.
  • Providing $9 million in direct support to families for their energy bills by expanding eligibility for the Low-income Energy Assistance Program (LEAP) and ensuring that their electricity and natural gas services are not disconnected for nonpayment during the COVID-19 outbreak.
  • Expanding access to the emergency assistance program administered by Ontario Works to provide financial support to people facing economic hardship and help more people meet basic needs such as food and rent during this public health emergency.
  • Providing six months of Ontario Student Assistance Program (OSAP) loan and interest accrual relief for students, leaving more money in people’s pockets.

 

Education

As of March 31st, 2020

Public schools will remain closed to teachers until Friday, May 1, 2020, and to students until Monday, May 4, 2020. As these dates come closer, this decision will be re-evaluated based on public health advice. The closure may be extended if necessary to protect the health and safety of students, families and staff. Private schools, licensed child care centres and EarlyON programs will also remain closed until April 13.

As previously announced, no student will have their graduation compromised by COVID-19 and the Ministry of Education continues to collaborate with the Ministry of Colleges and Universities to ensure that there will be no barriers to accessing postsecondary education.

The second phase of Learn at Home features a new set of expectations for the education community, including:

  • Reconnecting students with teachers and other school staff, including mental health workers;
  • Re-establishing teacher-led learning by grade groupings as follows:
    • Kindergarten-Grade 3: five hours of work per student/week (focus on literacy and math)
    • Grades 4-6: five hours of work per student/week (focus on literacy, math, science and social studies)
    • Grades 7-8: 10 hours of work per student/week (focus on math, literacy, science and social studies)
    • Grades 9-12: three hours of work per course per week for semestered students; 1.5 hours of work per course per week for non-semestered students (focus on achieving credits/completion/graduation)
  • Leveraging digital resources and identifying alternative forms of teacher-student connectivity, such as phone and mail;
  • Developing a program of training for educators to support them in virtual learning delivery;
  • Requiring final report cards for all students;
  • Prioritizing and supporting students on track to graduate;
  • Distributing laptops and/or devices from schools as needed, while observing public health direction;
  • Maintaining a responsive posture for health care and community partner requests; and
  • Establishing formal COVID-19 working groups with education sector unions to work together, share ideas and to find solutions in the support of students.

www.ontario.ca/learnathome

As of March 28th, 2020 12:30pm

 Ontario schools will be closed from March 14 through to April 5, 2020 in an effort to keep Ontario’s students safe from the coronavirus.

(As of March 20th ) “Our Government is pleased to announce a tentative agreement has been reached between the Crown, ETFO teachers and education workers, and the school boards trustees’ associations.”

https://www.ontario.ca/page/learn-at-home?_ga=2.206605201.328098952.1585411370-1838478466.1585411370

 

  • For students who do not have access to a computer, work is underway, in conjunction with school boards, to provide the necessary technology to everyone who needs it.
  • TVO Kids offers educational programing throughout the day for school-aged children. Check out their broadcast schedule here to know what is on and when.
  • Bilingual materials on Learn at Home will continue to be added on a regular basis to provide new and compelling content throughout this period. Other learning programs, such as Ontario’s Virtual Learning Environment, are being further developed to provide enhanced learning options.
  • Mathify provides real-time homework help led by OCT educators for students between grades 6-10, six days a week, including weekdays from 9AM ET – 9PM ET. The Government worked in concert with TVO to expand Mathify beyond the existing grades 7-10, to now include grade six.
  • Eurêka! is another online learning support program that helps students in French language schools from grades 1 to 12 with their school work and their learning.
  • Ontario public schools will be closed from March 14 through to April 5, 2020 in an effort to contain the spread of COVID-19. Similarly, private schools and licensed child care centres will also be closed until April 5, 2020.
  • EQAO assessments for the 2019-20 school year have been cancelled, including the Ontario Secondary School Literacy test. The literacy requirement for students graduating in the 2019-20 school year has also been waived.
  • The Ministry of Education is working with TVO and TFO to roll-out robust education programming on their broadcast channels, with a phased-in approach commencing next week. This iterative process will ensure that Ontario students and families have additional mediums available for engaging with high-quality, made-in-Ontario education resources that support a continuity of learning for students.

 

Tenancy

As of March 31st, 2020

As the COVID-19 outbreak continues to evolve, Tribunals Ontario is deferring the upcoming application fee increases for the Assessment Review Board (ARB), Landlord and Tenant Board (LTB), and Licence Appeal Tribunal (LAT).

The six per cent application fee increases for the ARB, LTB and LAT, which were scheduled to increase on April 1, 2020, will be deferred to July 1, 2020.

Tribunals Ontario is continuing to monitor COVID-19 developments and will inform Ontarians and stakeholders of any further operational changes.

 

March 26, 2020

On March 20, 2020, the Government of Ontario issued an Emergency Order (O.Reg. 73/20)

The order suspends limitation periods and procedural time periods relevant to tribunal proceedings. The suspension is retroactive to March 16, 2020.

If current and / or new parties are not able to meet a timeline, Tribunals Ontario will allow them to do so at a later date. For example, if parties are not able to meet the timeline for submitting an application to a tribunal, they will be able to submit it at a later date.

Tribunals Ontario is continuing to deliver service across the province. Most tribunals are continuing to have hearings, mediations, and case conferences by teleconference or in writing, while some tribunals are rescheduling matters to later dates.

If you are not able to proceed with a matter, please contact the tribunal to reschedule. If you are not able to attend a proceeding by teleconference or in writing, the tribunal will be able to reschedule the matter to another date.

COVID-19 Notice
Until further notice, the LTB is suspending the issuance of eviction orders and all hearings related to eviction applications — unless the matter relates to an urgent issue such as an illegal act or serious impairment of safety.

COVID-19 Policy – Postponing Hearings
Effective today, Tribunals Ontario is implementing a new policy to postpone in-person hearings and reschedule to a later date. Where feasible, alternative hearing options such as written and telephone hearings will be considered to minimize disruption to hearings across the organization. In addition, all front-line counter services will be closed as of March 16 until further notice.

Contact Information

http://www.sjto.gov.on.ca/ltb/contact/

Monday to Friday from 8:30 a.m. to 5:00 p.m. Customer service officers can provide you with information about the Residential Tenancies Act and the LTB’s processes but they cannot provide legal advice.

Wait times are an average 15–20 minutes and are highest on Mondays, the first business day of the month, and from 11:00 am to 1:00 pm. When all the lines are busy with other callers, you will get a busy signal.

Toll free: 1-888-332-3234
Toronto area: 416-645-8080
TTY: Call the Bell Relay Service at 1-800-855-0511

Automated information menu

You can access our automated information menu at the numbers above 24 hours a day, 7 days a week. The menu offers information in five areas:

  1. How to get legal help
  2. Landlord and tenant rights and responsibilities, including maintenance and repairs and entering a rental unit
  3. Rules about rent, including this year’s guideline increase
  4. The LTB application and hearing process
  5. Hours of operation and contact information

 

Look up your local community legal clinic by entering your postal code here: https://legalaid.on.ca/legal-clinics/ and save that contact info (especially the phone number). Also write down: 1-888-772-9277 (Rental Housing Enforcement Unit) and 311 (municipal shelter intake).

Legal Clinics Archive – Legal Aid Ontario

legalaid.on.ca

 

Region of Peel

As of April 1st, 2020

Through a class order issued by the interim Medical Officer of Health under Section 22 of the Health Protection and Promotion Act, Peel Public Health will restrict the mobility of all residents with COVID-19, those considered probable cases and all associated close contacts. These individuals must stay in their homes for 14 days or risk daily fines up to $5,000.

Peel Public Health also strongly recommends that:

  • All residents stay at home, leaving only once a week for essential reasons including groceries, medicines and medical appointments. Daily exercise should be done alone or with one family member, or to exercise a pet.
  • Residents over the age of 70 stay at home, emerging only for solo exercise or essential needs (grocery, medications, or seeking healthcare). To the extent possible, they should rely on family and social supports to minimize interaction with others. This advice also applies to people who have underlying medical conditions or compromised immune systems.
  • Essential businesses that choose to remain open should work to limit access to their facilities and the number of occupants on their premises. They must also move their operations to delivery and pick-up as much as possible and maximize physical distancing, infection prevention and control practices, and cleaning.
  • Essential businesses that choose to remain open should also consider active screening of their employees and staff for signs and symptoms of COVID-19.

 

As of March 30th, 2020

The Region has formed a Community Response Table (COVID-19 RCRT) and is collaborating with local community partners, agencies and the not-for-profit sector on planning, operations and service delivery during COVID-19.

Child-care centres and programs

Fee subsidy update

If you’re receiving a child care fee subsidy:

  • Your fee subsidy will continue.
  • If your child does not attend care for all or part of the period between March 16 and April 5 these days will not count towards your 36 absence days per year.
  • For families paying a parental contribution, your child care program will advise you about whether you will be required to continue paying your parental contribution for March 16 to April 5. Contact your child care provider for more information.
  • All appointments will be over the phone, so please do not come into the office. If you have documents that you would like to drop off rather than mail or email, there are drop boxes located outside the entrances of our Regional buildings.

EarlyON Child and Family Centres

Due to COVID-19, all EarlyON centres are closed.  However, some centres continue to provide telephone and virtual supports such as answering questions from families, sharing activities to do at home, delivering online programming and connecting families to virtual resources or EarlyON resources consultants who will help families with questions about their child’s development.

InfoPeel (905-890-9432) can help families find resources in their community.

Financial help and Ontario Works

The following programs are affected:

  • Current Ontario Works clients will continue to receive their scheduled payments
  • Ontario Works and Employment workshops are cancelled.
  • 2020 income tax preparation clinics are closed until further notice.
  • Peel Youth Village community – use of gym equipment will not be available.
  • As of March 18, Ontario Works appointments will only be completed over the phone. Call 905-793-9200 if you live in Brampton or Mississauga and Caledon, 1-800-327-5379.

Public Health clinics and services

Baby feeding support clinics

Meadowvale, Fairview and Brampton clinics are closed until further notice. There will also be no Infant Feeding home visits at this time.

Healthy Babies Healthy Children

There will also be no Healthy Babies Healthy Children (HBHC) home visits at this time.

Breastfeeding Companions program

No online registrations at this time.

Healthy sexuality clinics

Brampton, Bolton, Meadowvale, Malton, and Hope 24/7 clinics are closed until further notice. The Fairview clinic, in Mississauga is open. Check clinic hours.

Adult prenatal programs

Adult prenatal program is cancelled. For clients who were registered for prenatal classes in March or April, check your Welcome Package for your access code to the online InJoy Prenatal Education Program.

If you are a new client and you would like to register for the online InJoy Prenatal Education Program, please send an email to prenatalhealthmatters@peelregion.ca

Healthy Start and Teen Prenatal Supper Club

Healthy Start and Teen Prenatal Supper Club sites across Peel Region are closed (March 16). Visit Bridgeway Family Center for updates.

If you wish to register for the online InJoy Prenatal Education Program and you do not have an access code, email prenatalhealthmatters@peelregion.ca

Oral health services

All Oral health clinics are closed until further notice

Family Health call centre

Wait times may be longer than usual.

Learn more about our Public Health Nurse telephone support

Peel Works Harm Reduction

Mobile van services will resume, effective Tuesday March 24, 2020. Hours of service are Monday through Saturday 4 p.m. – 10:30 p.m. To access harm reduction supplies and naloxone kits in Peel call or text the NEP cell phone at 647-225-1623.

Harm reduction supplies in Peel may also be accessed at the following locations:

  • Fairview clinic – 325 Central Parkway West Unit 21, Mississauga Monday to Friday 8:30 a.m. – 4:30 p.m.
  • Bloom clinic – 40 Finchgate Boulevard Suite 224, Brampton. Call ahead for hours at 416-294-0561.
  • OATC Brampton clinic – 118 Queen Street West Suite 301, Brampton. Monday to Friday 7 a.m. – 6 p.m. and Saturday and Sunday 9 a.m. – 1 p.m.

 

Water Billing

Payment deferrals

Regional Council decided to defer late payment charges for water bills due between April 1 – June 30, 2020. Regional Council also decided to defer the Regional water and wastewater rate increase to July 1, 2020.

Paying your water bill

In keeping with physical distancing guidelines, in-person payments are temporarily suspended at 10 Peel Centre Drive. You can still pay your water bill online, or mail your water payment bill to:

The Region of Peel
P.O. Box 2099, Station B
Brampton, ON L6T 3X2
Attention: Water Billing

If you need to reschedule your pre-authorized payments (PAD), call 905-791-8711 or email ZZGPaymentsNew@peelregion.ca.

Do not flush wipes or paper towels. Always put used disinfectant wipes in the garbage and paper towels in your organics bin.

According to the World Health Organization and global research, presence of the COVID-19 virus has not been found in drinking water. Based on current evidence the risk to water supplies in the Region of Peel is very low. Staff monitor the quality of drinking water and treated wastewater to ensure continued protection of public health and the environment.

 

Homelessness and Housing

Homelessness services are available to all individuals who present a need.

Screenings at all our services are in place to ensure that suspected COVID-19 cases can be redirected to Peel Public Health for investigation and direction.

We have made provisions for anyone who is homeless and needs to self-isolate including anyone who presents at COVID-19 Assessment Centres. View our referral process (PDF).

Street outreach

Hours are being offered from 9 a.m. to 9 p.m. Monday to Friday and 11 a.m. to 3 p.m. on the weekend. Call 1-877-848-8481.

Learn more about the street outreach program.

Shelters and transitional facilities

Contact the shelter before going or call the Region of Peel at 905-453-1300. Find an emergency shelter.

 

As of March 20th, 2020

7120 Hurontario St., Mississauga, will be closed to the public but open to staff and contractors.

10 Peel Centre Dr., Brampton:

  • Suite A will be closed to the public but open to staff and contractors.
  • Suite B will be open with restricted access to the public. It will remain open to staff and contractors.
    • Residents are asked to call the Region at 905-791-7800 with their inquiries and to make an appointment before coming to Suite B.
    • Residents will be screened at the main entrance to Suite B.

The following Service Peel counter changes are in effect due to the building closures above:

  • Human Services reception areas will be closed. Ontario Works appointments are being completed over the phone: 905-793-9200 if you live in Brampton or Mississauga; Residents should not come to the office in person unless they have spoken to a caseworker who has directed them to do so.
  • Anyone needing the services of the Regional Clerk (Council agendas, serving liens, statements of claims or Freedom of Information Requests) can call 905-791-7800, ext. 4465 or email clerk@peelregion.ca.
  • Public Works information – visit peelregion.ca, email PWReception@peelregion.ca or call 416-262-1008.

 

Brampton

As of April 2nd, 2020

In response to COVID-19 and to ensure Brampton Transit is serving its community safely, the following weekend bus service will be changed until further notice, effective April 4.

The below routes will be affected.

Saturday:
• 32 Father Tobin – service cancelled; will continue to operate Monday-Friday
• 33 Peter Robertson – service cancelled; will continue to operate Monday-Friday
• 56 Kingknoll – service cancelled; will continue to operator Monday-Friday
• 52 McMurchy – frequency reduced to every 50 minutes all day

Sunday:
• 32 Father Tobin – service cancelled; will continue to operate Monday-Friday
• 56 Kingknoll – service cancelled; will continue to operate Monday-Friday
• 52 McMurchy – frequency reduced to every 50 minutes all day

An enhanced cleaning and sanitizing schedule remains in effect. It is Brampton Transit’s goal to disinfect all hard surfaces, operator compartments and seats every 48 hours. Buses are currently sanitized every 24 hours. Facilities and terminals that have hard surfaces are wiped down and sanitized on a daily basis. Riders are encouraged to carry their own personal disinfectant when traveling, such as hand sanitizer or wipes, and wash their hands often.

As of March 31st, 2020

Mayor Patrick Brown signed the Brampton COVID-19 Emergency Measures By-law to help protect the health and safety of residents. The new by-law prohibits certain activities and regulates physical distancing to help contain the spread of COVID-19 in the community. Individuals not adhering to physical distancing regulation can be fined a minimum of $500 and maximum of up to $100,000 for each offence.

Municipal regulations under the by-law include:

  • Prohibiting people from maintaining less than a 2.0 metre distance from one another on any public property (other than people they live with);
  • Prohibiting businesses to permit people to be seated or to be standing less than 2.0 metres apart whether inside or outside the business (other than people they live with);
  • Prohibiting people from using any of the following City property:
    • playgrounds and other structures in parks;
    • leash-free dog parks;
    • picnic shelters;
    • outdoor sports facilities and outdoor fitness equipment, including sports fields, basketball and tennis courts;
    • recreation centres and surrounding lands; and
    • parking lots.

 

As of March 30th, 2020

Optional Tax Deferral

The City of Brampton has waived the interest and late fees on tax payments for the five-month period of March 18 to August 19, 2020 in response to COVID-19. This means that the City of Brampton allows residents the ability to choose to make the outstanding interim tax payments by August 19, 2020 without incurring penalty and interest:

  • Taxpayers are encouraged to make tax payments on the original due dates. Payments will continue to be accepted and processed by the City. Payments can be made at financial institutions, through online banking or dropped off at the drop box located at City Hall lobby adjacent to the parking garage elevator.
  • Neither interest nor late fees will be charged for the second instalment of taxes, which was due on March 18, or for the third instalment, which is due on April 22.
  • Those who sent postdated cheques to the City for their April tax instalment and would like to cancel the payment may do so by calling 311 by April 15.
  • Taxpayers who have pre-authorized tax payments through their bank can cancel their instalment, by submitting their request in writing here. In order to resume the pre-authorized payment at a later date, the payment holder will need to re-apply to the City.
  • Pre-authorized Payment Plan (PTP) instalments for April, May and June will be withdrawn for those who did not cancel their PTP.
  • The April 22 regular instalment payment can be made at financial institutions, through online banking or dropped off at the drop box located at City Hall lobby adjacent to the parking garage elevator.

https://www.brampton.ca/EN/residents/Taxes-Assessment/taxation/Pages/payment-options.aspx

 

As of March 27th 2020

City Facility Closures

All City facilities including City Hall, Recreation and Community Centres, and Brampton Library branches will be closed until further notice.

The 24-hour lobby at City Hall (near the elevator, parking ticket machine and cheque drop box) will remain open and be frequently monitored.

Effective immediately, all 500+ parks in Brampton are closed to the public, until further notice, to help prevent the spread of COVID-19.

This includes:

  • playgrounds
  • leash-free dog parks
  • all outdoor sports facilities and outdoor fitness equipment
  • picnic shelters

 

As of March 25th

If you and your loved ones require immediate access to food or shelter, please let us know by filling out the form at: https://www.brampton.ca/EN/residents/emergency-management/Pages/COVID-19-Social-Support-Task-Force.aspx  . If you prefer to request assistance by phone, please call 311.

 

Food Shelters Available

Regeneration Brampton – based out of Regen Thrift Store

Changes to service
Food will be served for take-out only

Contact
905.796.5888

Address
156 Main Street North (Grace United Church location)

Hours of operation
Breakfast: seven days a week, 8 am to 9:30 am (ending at 9:15 am on Sundays)
Lunch: Monday to Thursday, 11:30 am to 12:30 pm

Drop Off Information
Items may be dropped off at our centre at 253 Queen Street East, Monday, Tuesday and Wednesday from 9 am – 12 pm. If possible, contact their office at 905.796.5888 to advise of your drop off so we can ensure a staff member is there to greet you.

 

Knights Table

​Changes to services
Food will be served for take-out only

Contact
905.454.8725

Address
287 Glidden Rd unit #4

Hours of operation
​Monday to Friday, 8 am to 6 pm
Weekends, 8 am to 4 pm

Drop Off Information
Donations can be dropped off at any time during hours of operation.

​​​

Health Services

Region of Peel Outreach and Street – Helpline

Changes to services ​
Extended hours of operation. No changes to services.

Contact
1.877.848.8481

Address
In-person service

Hours of operation
Monday to Friday, 8:30 am to 9 pm
Weekends, 11 am to 3 pm

Services

  • Advocacy for members of the homeless community and those at risk of homelessness. They are the main contact for public service calls regarding homelessness in Brampton.
  • Facilitate resources for persons experiencing homelessness and provide in-person assistance with the following services:
    • Mental health support
    • Substance use harm reduction
    • Family transitional outreach
    • Ontario Works services
    • Housing support

Ontario Addiction Treatment Clinic

Changes to services
No changes to regular service

Contact
905.450.6679

Address
118 Queen Street West

Hours of operation
7am to 6 pm, seven days a week (no doctors are in on Sundays)

Services 

  • Doctor walk-in appointments for addiction treatment
  • Harm reduction services
  • Safe drug use services (Needle exchange, sanitary drug use tools, etc.)

William Osler Urgent Care Centre – COVID-19 Assessment Centre

Changes to services
No changes to regular service. For information on Osler’s COVID-19 assessment centre,

Contact
905.494.2120

Address 
20 Lynch Street, Brampton

Hours of operation 
8 am to 9 pm, seven days a week

Services 

  • Sprains, strains or broken bones
  • Allergic reactions, skin rashes
  • Asthma attacks
  • Minor burns
  • Cuts that might need stitches
  • Earaches, eye injuries
  • Fevers, coughs and colds
  • Infections
  • Nose and throat complaints

 

Region of Peel Public Health

Changes to services
No changes to regular service

Contact
905.799.7700

Hours of operation 
8:30 am – 4:30 pm

Services
Can provide referrals to available walk-in clinics

 

Shelter and Housing Services

All shelters in Peel are operating 24 hours a day, seven days a week, and are  health screening for COVID-19 over the phone and in-person. Entry will be denied should persons fail to pass the health screening procedure and additional measures will be taken to assist these individuals specifically. The public is encouraged to call before coming in whenever possible.

Check the Region of Peel’s COVID-19 Housing and Homelessness Update page​ for details on the actions that they are taking to prevent the spread of the virus within each shelter.

Wilkinson Shelter (For males over 25)

Contact:
905.452.1335
Address:
15 Wilkinson Road, Brampton

Our Peel Place (Youth ages 16-24)

Contact:
905.238.1383
Address:
3579 Dixie Road, Mississauga

Brampton Queen Street Youth Shelter (Youth ages 16-24)

Contact:
905.791.2334
Address:
3458 Queen Street East

Interim Place North & Interim Place South (For persons fleeing abuse or violence)

Contact
Interim Place North: 905.676.8515
Interim Place South: 905.403.9691

Family Life Resource Centre (For persons fleeing abuse or violence)

Contact:
905.451.4115

Peel Family Shelter (For families and persons accompanied by children)

Contact:
905.281.1272
Address:
1767 Dundas Street East, Mississauga

Cawthra Shelter (For males or females over 25, and spouses)

Contact:
905.281.1272
Address:
2500 Cawthra Road, Mississauga

Housing Help Live Answer (Housing worker support)

Contact:
905.453.1300
Hours of operations:
Monday to Friday, 8:30 am to 4:30 pm

​​​​

Mental Health Crisis Support

Canadian Mental Health Association Peel and Dufferin, Mental Health Mobile Crisis Centre of Peel

Changes to services
Limitations to in-person services, but increase in phone services.

Contact
905.278.9036

Hours of operation
Phone services operate seven days a week, 24 hours a day

Services
Crisis support for those going through health and/or addiction crisis to assist in bettering the wellbeing of callers through phone support and also referrals to other essential services.

Seniors

SENIORS, please stay home and contact us if you need help with resources or information. Call 311 or email us at covid19seniors@brampton.ca.

BRAMPTONIANS, if you know a senior, please check on them and see if they need any help. Refrain from direct contact but do check on them.

VOLUNTEERS, if you want to help the City in caring for our seniors, please contact us so we can use your services where they are most needed. Email us at covid19seniors@brampton.ca​ or call 311.

 

Youth

We understand it’s difficult to stay indoors all day. While Brampton parks, trails, green spaces and playgrounds remain open, please practice social distancing and limit interactions with others. It is highly recommended that residents do not use playgrounds, in order to prevent the spread of COVID-19. Playgrounds are not sanitized. If you do go outside, please remember to always wash your hands with soap and water when you get back home.

Peel Public Health urges practicing social distancing to reduce physical contact with others to break the pathways COVID-19 uses to move between people. Social distancing means staying a safe distance away from others (approximately 2 metres), and avoiding shaking hands and direct contact.

The Ministry of Education has free online resources available. For more information, visit: www.ontario.ca/page/learn-at-home

High School Courses — Keep up with studies (For Grades 9 to 12)
Students can review, refresh and extend their learning. During this time of school closure, teacher-facilitated online courses are being temporarily adapted to allow for independent study (not for credit). Visit: https://lah.elearningontario.ca/

TVO Mathify (For Grades 6 to 10)
Free, one-on-one online support, provided by Ontario Certified Teachers, is available to help students improve their math skills. Visit: www.tvomathify.com/students

Brampton Library
While library locations are closed, the online library service continues. Brampton Library card holders can access a full range of services 24/7 from the Digital Library at www.bramptonlibrary.ca.
Don’t have a library card? You can register for one online!

 

Make a Difference

Volunteers, if you want to help out, please contact us so we can use your services where they are most needed. Email us at covid19youth@brampton.ca​ with your full name and contact information, and our team will get back to you.

Let’s Connect. We’re Listening.

This is a stressful time for everyone, and it’s normal to feel anxious and worried.

www.WhereToStart.ca is an access point for free and confidential mental health services for children, youth and families who live in Peel Region.

To help support student mental health at home, School Mental Health Ontario has online resources: https://smho-smso.ca/

Mental health resources are also available on the Centre for Addiction and Mental Health (CAMH) website: www.camh.ca

You can also reach out to counsellors at Kids Help Phone, who are available 24/7 via phone, text or online chat. Kidshelpphone.ca has a number of online resources you can access. Access their services by calling 1.800.668.6868 or texting CONNECT to 686868.

For more mental health resources, visit: www.peelregion.ca/health/statusdata/HealthCare/access-mental-health.asp

——

As of  March 21st

Today, the City of Brampton waived the interest and late fees on tax payments for the five-month period of March 18 to August 19, 2020 in response to COVID-19. This decision will be ratified at a future council meeting.

Under section 3.8 of the City’s Emergency Management Plan during an emergency, such as the COVID-19 pandemic, authority has been provided to the City to take such actions “as may be required to protect life, property, the environment, and the economy within the boundaries of the City of Brampton.”

This and the announcement regarding the changes to Brampton Transit service are consistent with the City’s continued priority during the COVID-19 emergency to ensure the safety and well-being of our community.

Residents and businesses should note the following:

• Neither interest nor late fees will be charged for the second instalment of taxes, which was due on March 18, or for the third instalment, which is due on April 22.
• Those who sent postdated cheques to the City for their April tax instalment and would like to cancel the payment may do so by calling 311 by April 15.
• April instalments for April 1, 15 and 22 will be withdrawn for those who have pre-authorized tax payments through their bank. Those who have pre-authorized tax payments for May can cancel their instalment by calling 311. In order to resume the pre-authorized payment at a later date, the payment holder will need to re-apply to the City.

(March 21st, 2020)